Return and Refund Policy
🔄 Milenia – Return & Refund Policy
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1. Easy & Honest Returns
At Milenia, your satisfaction is part of our amānah (trust). If you are not happy with your purchase, we offer a 7-day return or refund policy from the date of delivery — with conditions explained below.
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2. Eligibility for Return
You may request a return or replacement if:
✅ You received the wrong item
✅ The product is defective or damaged
✅ The size is not fitting (if applicable)
✅ You changed your mind within 7 days of delivery
> 💡 Note: Items must be unused, unwashed, and in original packaging with tags.
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3. Products Not Eligible for Return
❌ Undergarments, socks, or hygiene-sensitive items
❌ Items damaged after use
❌ Customized, altered, or final sale products
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4. How to Request a Return
To initiate a return:
1. 📲 Contact us via WhatsApp or Email within 7 days of receiving the item
2. Provide your order ID and reason
3. Share a photo or video proof (if damaged/defective)
4. We will guide you with pickup or return address
Returns must be shipped within 3 days of approval.
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5. Refund Process
Once we receive and inspect the returned item:
We will notify you of approval or rejection
If approved, your refund will be processed within 3–7 working days to the original payment method (UPI, card, wallet, etc.)
> 💡 COD orders may be refunded via UPI or store credit.
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6. Return Shipping Charges
If the return is due to our mistake (wrong item, damaged), we bear the full return cost
If the return is due to personal choice (size or dislike), you may need to pay return shipping
In some cases, a pickup fee (₹50–₹100) may apply
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7. Order Cancellation Policy
Orders can be cancelled within 12 hours of placement
After 12 hours, the order enters processing and cannot be cancelled
If you refuse delivery or cancel after processing, you may be charged ₹100 or more to cover logistics
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8. Our Promise
We operate under Islamic principles of fairness and ṣidq (truthfulness). We aim to resolve all return and refund cases with care, respect, and honesty.
> “The buyer and the seller have the option (to cancel the contract) as long as they have not separated. If they speak the truth and make everything clear, they will be blessed in their transaction…”
— Ṣaḥīḥ al-Bukhārī 2079
9. Contact for Return/Refund
📲 WhatsApp: +919870873622
📧 Email: support@milenia.store
🕐 Support: 10:00 AM – 7:00 PM, Monday–Saturday